It's been forever since I've posted out here. No apologies for that. It's just the way my life is. Hopefully you will find something of value in this post about brand behavior.
Well...it's happened. The org. I work for has run into some bad PR. Of course, in my opinion it's not really BAD PR. Just the responses to it that can be bad. It's ALL exposure to the marketplace and it's all about how you respond that determines if it's negative or positive. Only time will tell if the decisions made have been positive or negative.
What's interesting to me about this particular PR burp is that it revolves solely around the topic of Brand Behavior. That is to say, how the members of the organization act AND is that consistent with what people perceive or believe to be how the organization acts. Notice that it moves from how the MEMBERS act to PEOPLE's perception to how the ORG acts. They are not separable.
You see, there is no separation between the organization or business or whatever, and the way it's people act. If I go into a Starbucks and the people are rude and the service is horrible, it WILL impact my viewpoint of Starbucks negatively in all likelihood.
What's interesting in our case, is that we have always said we believe "X" and it's true. However, within the organization there are those who believe that achieving "X" can only be done this way and others who believe that it can only be done another way.
It's a house divided and no one, thus far, has been willing to rectify it by giving clear leadership to the issue and outlining the organizations stance in a clear and concise way. Therefore, there is a division of belief even amongst the membership of the org. and as a result, since members of this org. are supported by external constituents you can also believe that these external constituents have differing viewpoints as well.
Therein is the issue. A portion of the supporters of this org have believed that when we say "X" we mean what THEY themselves think "X" means.
However, what we have said and what we do are in alignment with everything EXCEPT what a portion of our supporters think we are saying. Confused? Well let's just say that perception is reality and a portion of people are unwilling to make an effort to understand anything outside of their perception.
Therefore, if we want to retain them as supporters, we must adhere to their perception or be willing to cut the confusion by clarifying what we believe and taking a few punches.
For us, in this case, it gets even more interesting because SOME of our PR issues have been muddied even further by the fact that we have relationships with many different organizations around the world and some of what they believe and do has been placed on our shoulder simply because we work alongside of them.
It's a fascinating sociology experiment in some ways. If you rub shoulders with people who don't believe what you believe and you play nice with them (and I think you should in most cases), it's possible your mother may see you and assume you are guilty of doing what they do—even if you don't.
All of this is compounded by the fact that we are a religious organization. Politics would probably raise up a similar degree of reaction.
Some questions for your Friday:
—How does your brand behave?
—Can you point to anything that weakens your brand?
—Do you have people who are in your organization that do NOT believe in the same vision your business has?
—What partnerships do you have that weaken your brand?
Don't forget that sometimes it's not based on reality but on the perception of reality.
Showing posts with label branding. Show all posts
Showing posts with label branding. Show all posts
Friday, June 1, 2012
Friday, April 29, 2011
Personal Brands
The talk of a personal brand is relatively old, within the past few years. (I did say "relatively" and what it's relative to depends I suppose...might be relatively new compared to personal marketing and definitely new compared to electricity.)
What is personal brand you ask? For starters, if you can imagine your name as the name of a company or organization, and the reputation that name has amongst it's friends, colleagues, peers, and associates you'd be right on target.
It's something that most of us probably don't think too much about but probably should.
There has been a few iterations of this idea that I'm familiar with over the years. Power dressing or Dress for Success for example, was the idea that the way you dress influences how people perceive you and how they relate to you. That movement if you will, addressed the idea of a visual brand but unfortunately it fell short of a complete brand identity for the individual because you might still open your mouth or pick your nose or forget necessary information. It only looks good and that's important, but it's not everything.
Another brand movement is the idea of going green or being green. Again, it's a great example of a portion of what it takes to create a personal brand identity. Here the emphasis is on what you do—not how you look and again, not what you say. But as they say actions speak louder than words...of course this assumes anybody notices you with your dreadlocks, linen clothes, bamboo socks, refusal to use chemicals, etc. Because now you stink, you look funny, and your hair...well...it's kinda nasty. And of course you still can't say anything or you'll give it all away.
All that said, indirect personal brand movements spawned by the likes of things like Verbal Judo, and How to Win Friends and Influence People all taught us how to be heard effectively. How to get our messaging right, and deliver it in a way that is received by people favorably. These focused on how to speak well but we all know that "words without actions are empty." So again... not quite there.
Finally, social networking arrived. It's taken a while to get it together, but this is a great place to bring it all together. It's not a branding movement per se, it's just a movement, but what's unique about it is that it allows the combination of your visual brand, your messaging, and your actions to all coincide. And guess what? If they don't, people will notice.
I was recently reading in Forbes online that the future of job hunting is going to be directly related to your Reputation online—even potentially more-so than your resume. As it stands, "80% of HR professionals use online reputation information as part of their hiring process, and that 70% had rejected a job candidate due to what they found online." That's not a joke.
So are you ready to take the idea that how you look, what you do, what you say, and what you want to accomplish all MUST jive? You cannot expect to be a photographer if you spend your time writing blogs on branding for example. You cannot expect to be a martial arts business owner if you don't engage your target market AND furthermore, look, act, and BE the part. There is way to much availability to information, videos, photos, and knowledge on the internet to do things half-way. You must focus and grow deep, showing those around you that know your stuff. They will talk about it. You should talk about it to. Get involved in the networks out there around your area of interest.
Caution though... DON'T market yourself or your specialty until you have perfected it. You'll only be teaching others that may have interest, that you're only mediocre.
Once you start to succeed, brag on yourself a bit. You've worked hard. Show it. Get others to show it. Build on it while it's hot.
Alright... go get your brand on.
What is personal brand you ask? For starters, if you can imagine your name as the name of a company or organization, and the reputation that name has amongst it's friends, colleagues, peers, and associates you'd be right on target.
It's something that most of us probably don't think too much about but probably should.
There has been a few iterations of this idea that I'm familiar with over the years. Power dressing or Dress for Success for example, was the idea that the way you dress influences how people perceive you and how they relate to you. That movement if you will, addressed the idea of a visual brand but unfortunately it fell short of a complete brand identity for the individual because you might still open your mouth or pick your nose or forget necessary information. It only looks good and that's important, but it's not everything.
Another brand movement is the idea of going green or being green. Again, it's a great example of a portion of what it takes to create a personal brand identity. Here the emphasis is on what you do—not how you look and again, not what you say. But as they say actions speak louder than words...of course this assumes anybody notices you with your dreadlocks, linen clothes, bamboo socks, refusal to use chemicals, etc. Because now you stink, you look funny, and your hair...well...it's kinda nasty. And of course you still can't say anything or you'll give it all away.
All that said, indirect personal brand movements spawned by the likes of things like Verbal Judo, and How to Win Friends and Influence People all taught us how to be heard effectively. How to get our messaging right, and deliver it in a way that is received by people favorably. These focused on how to speak well but we all know that "words without actions are empty." So again... not quite there.
Finally, social networking arrived. It's taken a while to get it together, but this is a great place to bring it all together. It's not a branding movement per se, it's just a movement, but what's unique about it is that it allows the combination of your visual brand, your messaging, and your actions to all coincide. And guess what? If they don't, people will notice.
I was recently reading in Forbes online that the future of job hunting is going to be directly related to your Reputation online—even potentially more-so than your resume. As it stands, "80% of HR professionals use online reputation information as part of their hiring process, and that 70% had rejected a job candidate due to what they found online." That's not a joke.
So are you ready to take the idea that how you look, what you do, what you say, and what you want to accomplish all MUST jive? You cannot expect to be a photographer if you spend your time writing blogs on branding for example. You cannot expect to be a martial arts business owner if you don't engage your target market AND furthermore, look, act, and BE the part. There is way to much availability to information, videos, photos, and knowledge on the internet to do things half-way. You must focus and grow deep, showing those around you that know your stuff. They will talk about it. You should talk about it to. Get involved in the networks out there around your area of interest.
Caution though... DON'T market yourself or your specialty until you have perfected it. You'll only be teaching others that may have interest, that you're only mediocre.
Once you start to succeed, brag on yourself a bit. You've worked hard. Show it. Get others to show it. Build on it while it's hot.
Alright... go get your brand on.
Thursday, October 28, 2010
It isn't a red-headed stepchild...
So you have a brand already, but it's in need of updating right? I mean what's old is, well... old. Perhaps it doesn't feel like it's really a relevant brand any more, perhaps it simply doesn't seem to have moved in the directions you feel it should...
This doesn't always happen from neglect—though that's probably the most likely reason. It doesn't have to be a red-headed step-child issue....
From the Urban Dictionary:
No, sometimes a brand will get "old" because the culture around it will change. Or sometimes the ambassadors of a brand want it to change....
Of the two, the only thing that should dictate your brand changing is the relevance to the culture it interacts with. Personal preference isn't always relevant. HELLO?? Did you actually hear that? What you prefer may not matter to the larger culture that the brand lives in!
That said, it usually happens that personal preference will begin to change as the culture has significantly changed around a brand, thereby causing pressure on the individuals maintaining the brand to update.
Sometimes that pressure is blatant but sometimes the pressure is subtle and takes place as a by-product of cultural shift.
So how does a company or organization or individual shift their brand? Let's take the topic of diversity. It's not new but it's not old either... It may be that your business has yet to really deal with this topic.
For those of you who have yet to deal with this, I will try to put some ideas out here for you to start thinking about. I'm sure it's not exhaustive enough and I'm sure you're own situation will have some hurdles that I can't know BUT ignoring it won't help. It's NOT a red-headed stepchild.
Okay, here we go....
You want a corporate culture that is diverse. On the surface that seems easy enough. So you start committees and meetings and work at your policies to make the environment ready for "diversity."
Not exactly.
The reality is, that unless your staff reflects diversity you aren't diverse. Sure, but you have to create the environment to get the staff right? Yes, but it's not all that simple...
First, you must prepare the culture of your business/org/company. To prepare the culture, you must begin a marketing campaign internally that shifts your brand. Let's say that your an all white, predominately male business. Having discussions at the leadership level are important but moving those discussions into the realm of the "common folk" in a progressive manner is necessary.
Additionally, only employing or recruiting positions within your corporate structure that don't reflect diversity at leadership levels is not being diverse. Let's call it for what it isn't—it's not diversity.
Likewise, appointing someone to a leadership level simply because they are female or from another race, and not based on their actual training and skills will be immediately seen as a token hire. A lie.
You must be willing to change at every level, for the right reasons, and make progressive attempts to do so from within, marketing to yourselves and employing divserity at every level.
I feel pretty confident in saying that by the time you are ACTUALLY diverse, talking about diversity won't be a topic. It will just be.
It's a bit of a catch-22 to be sure but it can and must be done. Brands change. Brands should. They need to be consistent in their message and when changing the need to shift subtley. Don't do the Gap thing....
This doesn't always happen from neglect—though that's probably the most likely reason. It doesn't have to be a red-headed step-child issue....
From the Urban Dictionary:
With red hair being rare, a child born to non red headed parents was often assumed to be the child of an affair. Thus was treated badly, usually in the form of beatings.
No, sometimes a brand will get "old" because the culture around it will change. Or sometimes the ambassadors of a brand want it to change....
Of the two, the only thing that should dictate your brand changing is the relevance to the culture it interacts with. Personal preference isn't always relevant. HELLO?? Did you actually hear that? What you prefer may not matter to the larger culture that the brand lives in!
That said, it usually happens that personal preference will begin to change as the culture has significantly changed around a brand, thereby causing pressure on the individuals maintaining the brand to update.
Sometimes that pressure is blatant but sometimes the pressure is subtle and takes place as a by-product of cultural shift.
So how does a company or organization or individual shift their brand? Let's take the topic of diversity. It's not new but it's not old either... It may be that your business has yet to really deal with this topic.
For those of you who have yet to deal with this, I will try to put some ideas out here for you to start thinking about. I'm sure it's not exhaustive enough and I'm sure you're own situation will have some hurdles that I can't know BUT ignoring it won't help. It's NOT a red-headed stepchild.
Okay, here we go....
You want a corporate culture that is diverse. On the surface that seems easy enough. So you start committees and meetings and work at your policies to make the environment ready for "diversity."
POW!
You're ready right?
Not exactly.
The reality is, that unless your staff reflects diversity you aren't diverse. Sure, but you have to create the environment to get the staff right? Yes, but it's not all that simple...
First, you must prepare the culture of your business/org/company. To prepare the culture, you must begin a marketing campaign internally that shifts your brand. Let's say that your an all white, predominately male business. Having discussions at the leadership level are important but moving those discussions into the realm of the "common folk" in a progressive manner is necessary.
Additionally, only employing or recruiting positions within your corporate structure that don't reflect diversity at leadership levels is not being diverse. Let's call it for what it isn't—it's not diversity.
Likewise, appointing someone to a leadership level simply because they are female or from another race, and not based on their actual training and skills will be immediately seen as a token hire. A lie.
You must be willing to change at every level, for the right reasons, and make progressive attempts to do so from within, marketing to yourselves and employing divserity at every level.
I feel pretty confident in saying that by the time you are ACTUALLY diverse, talking about diversity won't be a topic. It will just be.
It's a bit of a catch-22 to be sure but it can and must be done. Brands change. Brands should. They need to be consistent in their message and when changing the need to shift subtley. Don't do the Gap thing....
Monday, September 13, 2010
Can't touch this! Brand Behavior
Brand has at least four, count them, four primary considerations. Each of those has sub-considerations. To re-cap, a brands primary considerations are:
We've talked a little about product and environment in past posts but behavior hasn't made the cut yet—that is—until today!
The thing is, it's sometimes hard to think of a THING as having a behavior right? Well, assuming your product is a "thing" (which we're going to ass•ume for simplicities sake). However, what DOES have a behavior is everyone who touches your "thing"....I'm sorry, that just doesn't sound right....
What I mean is, every person who represents, delivers, builds, or speaks for your company, product, idea—your brand—represents the "behavior" of your brand.
Let's take, for instance, an unnamed huge-ish oil company that may or may not have been largely irresponsible and caused a ginormous oil spill in a certain body of large water, rendering people's livelihoods in danger, killing tons of critters, and generally wreaking havoc.
Then, let's take the fact that they were largely evasive in their approach to admittance of said responsibility for irresponsibility, and add to it that they are making it difficult for people whose livelihood has been destroyed to be compensated. I mean, ass•uming something like that actually would happen....
I'm thinking that it's probably going to hurt their brand. Sure, they could invest millions into ad campaigns talking about how they care, if said company did actually exist, and did do something irresponsible that destroyed more of our planet, but it will take much more to repair, than it would have to just do what's right to begin with.
In the end, it's not the product that has a behavior, it's how everyone involved acts. If you say you are delivering honesty as you unload the lead-based paint toys form China, that's a brand integrity issue. It's a behavior issue. It hurts your brand.
Now let's say that you own a large egg production facility.....
One Step Closer,
Sean Stark
Brand Developer
- Product
- Environment
- Behavior
- Communication
We've talked a little about product and environment in past posts but behavior hasn't made the cut yet—that is—until today!
The thing is, it's sometimes hard to think of a THING as having a behavior right? Well, assuming your product is a "thing" (which we're going to ass•ume for simplicities sake). However, what DOES have a behavior is everyone who touches your "thing"....I'm sorry, that just doesn't sound right....
What I mean is, every person who represents, delivers, builds, or speaks for your company, product, idea—your brand—represents the "behavior" of your brand.
Let's take, for instance, an unnamed huge-ish oil company that may or may not have been largely irresponsible and caused a ginormous oil spill in a certain body of large water, rendering people's livelihoods in danger, killing tons of critters, and generally wreaking havoc.
Then, let's take the fact that they were largely evasive in their approach to admittance of said responsibility for irresponsibility, and add to it that they are making it difficult for people whose livelihood has been destroyed to be compensated. I mean, ass•uming something like that actually would happen....
I'm thinking that it's probably going to hurt their brand. Sure, they could invest millions into ad campaigns talking about how they care, if said company did actually exist, and did do something irresponsible that destroyed more of our planet, but it will take much more to repair, than it would have to just do what's right to begin with.
In the end, it's not the product that has a behavior, it's how everyone involved acts. If you say you are delivering honesty as you unload the lead-based paint toys form China, that's a brand integrity issue. It's a behavior issue. It hurts your brand.
Now let's say that you own a large egg production facility.....
One Step Closer,
Sean Stark
Brand Developer
Tuesday, August 31, 2010
Use It—Before It Uses You!
Know, do, and be the environment of your brand!
You cannot separate a brand from where your "product" is used, created, or distributed.
It's also not very distinct from its users or representatives.
So... if you want to have a flowery smelling grease and grime remover, specifically made for bikers to use in a "chop shop," you're probably in for a big disappointment.
How then, do you figure it out? Well some things are just obvious...but other things may not be. Following are some ideas to help you start figuring it out.
Ask yourself:
Is your product local or global?
In other words, is what you do or sell taking place here are someplace else? Wherever it’s taking place, that place is important. What or where is that place? Is it consistent with the audiences expectations?
As an example, in a mission organization, can you balance the idea that your work may take place in villages in Central Africa while maintaining a corporate or business like appearance here in the U.S.? Does that make sense to your audience?
Is it obvious to local audiences that what you do or sell is done someplace else?
Does your audience care about that “other place”?
Does the audience have a preconceived notion about what that other place is like?
What are some examples of the environment your product works in? The mail? The Mall? A farm? A house?
Whatever you decide, your brand must reflect honestly, where your product works, as well as the expectations your audience has on where that product works. If you can align them, your brand environment will make sense.
Any questions?
One Step Closer,
Sean
Brand Manager
You cannot separate a brand from where your "product" is used, created, or distributed.
It's also not very distinct from its users or representatives.
So... if you want to have a flowery smelling grease and grime remover, specifically made for bikers to use in a "chop shop," you're probably in for a big disappointment.
How then, do you figure it out? Well some things are just obvious...but other things may not be. Following are some ideas to help you start figuring it out.
Ask yourself:
Is your product local or global?
In other words, is what you do or sell taking place here are someplace else? Wherever it’s taking place, that place is important. What or where is that place? Is it consistent with the audiences expectations?
As an example, in a mission organization, can you balance the idea that your work may take place in villages in Central Africa while maintaining a corporate or business like appearance here in the U.S.? Does that make sense to your audience?
Is it obvious to local audiences that what you do or sell is done someplace else?
Does your audience care about that “other place”?
Does the audience have a preconceived notion about what that other place is like?
What are some examples of the environment your product works in? The mail? The Mall? A farm? A house?
Whatever you decide, your brand must reflect honestly, where your product works, as well as the expectations your audience has on where that product works. If you can align them, your brand environment will make sense.
Any questions?
One Step Closer,
Sean
Brand Manager
Monday, August 16, 2010
Defining The Value of a Brand
A GOOD brand does not stand on it's own.
It absolutely requires the acceptance or ownership of the audience it is trying to engage—or it won't be successful. It has to have some sort of value.
Technically, you can't even use the term "brand" without an audience of some sort... I mean the idea that it is a brand intrinsically suggests that someone notices it. In order for that to happen, there must be a value. You could create a brand full of wonders but if it's not valued, even if everything else about it is "right"—it simply won't matter.
So ask yourself this:
Is acceptance of your brand going to add Functional Benefit to someone's life?
Or Emotional Benefit?
Or Self-expressive/Tribal benefits?
What is meant by Functional Benefit?
What is meant by Emotional Benefit?
And finally, the Self-expressive/"Tribal Benefits that a brand could address:
Generally speaking though, you can find automobile ads and manufacturers that fit into all of these categories, and honestly just about everything else out there. It's really just a matter of knowing what you're looking for.
So think about it. Where does your product / message / organization / idea fit? Wherever you decide the value is, it should lead you to the next step of figuring out via market research what your audience will accept as a brand.
One Step Closer,
Sean Stark
Brand Developer
It absolutely requires the acceptance or ownership of the audience it is trying to engage—or it won't be successful. It has to have some sort of value.
Technically, you can't even use the term "brand" without an audience of some sort... I mean the idea that it is a brand intrinsically suggests that someone notices it. In order for that to happen, there must be a value. You could create a brand full of wonders but if it's not valued, even if everything else about it is "right"—it simply won't matter.
So ask yourself this:
Is acceptance of your brand going to add Functional Benefit to someone's life?
Or Emotional Benefit?
Or Self-expressive/Tribal benefits?
What is meant by Functional Benefit?
- Is our brand/product/message/idea adding practical value in the marketplace?
- As a mission or non-profit does your brand bring practical benefit to someone?
- Do you do something that cannot be accomplished by someone else?
- Do you do what you do better than anyone else?
What is meant by Emotional Benefit?
- Is your product going make the audience feel better about themselves?
- Safer?
- Happier?
- More valued?
And finally, the Self-expressive/"Tribal Benefits that a brand could address:
- Is your brand unique enough and identifiable enough to have value as being elite or distinct?
- Can involvement connect with the need for self-expression?
- Will brand acceptance differentiate you?
Generally speaking though, you can find automobile ads and manufacturers that fit into all of these categories, and honestly just about everything else out there. It's really just a matter of knowing what you're looking for.
So think about it. Where does your product / message / organization / idea fit? Wherever you decide the value is, it should lead you to the next step of figuring out via market research what your audience will accept as a brand.
One Step Closer,
Sean Stark
Brand Developer
Monday, August 9, 2010
Effective Brand Considerations
In my first post I laid out the basics of what a good brand does but if you missed that, here is the summary. A good brand develops trust.
In my last post I laid out the idea of communicating your brands value effectively to your audience through Marketing.
Today, I thought we could get into those avenues or considerations that we can communicate to our audience with by using good marketing strategy.
Consider each of these areas a potential category of opportunity to communicate your brand and depending on the brand itself, some may be more or less engaging to your audience, as determined by your marketing research.
All will probably have at least some impact.
The main considerations of an effective brand are:
Have you ever picked up fast-food at your local drive-thru window?
Here is a breakdown of how this could work for a fast-food restaurant.
When you get your food do you expect it warm or hot or cold? If so, was it actually what you expected? Why did you think it should be warm or hot or cold?
Should your food taste good? Or average? Or do you expect it to just be filler? Why do you think that way?
Is the price high or low or mid-range and how does that compare with the food you actually received or expected to receive? Why?
Do your kids choke on the fun meal toys making you pull over to resuscitate them? Does the lead-based paint come off in their mouth? Does it break immediately? Is it even fun? What does that matter?
Is the soda flat? Why do you expect it to be right?
Environment
When you get your food, is the place clean enough to eat at? Are there straws in the dispenser? Are the napkins strewn all over the place?
Is the food something that you can even eat in a car? Is it too messy? Does it require a change in driving habits to effectively eat?
Are the restrooms disgusting? Would you feel confident that everyone who works there has washed their hands?
Do your feet stick to the floor, peeling the actual rubber from your shoes when you try to move?
Why do you have these expectations?
Behavior
Are the people who are taking your order courteous?
Do they get your order correct? Do they listen well enough that you feel confident your order is going to be correct? Why do you think your order should be correct?
When working with them face to face, are they talking on a cell-phone or otherwise distracted? Does that bother you?
If you interact with anyone at the restaurant—even customers—are they polite?
Communication
Is what's expected of you clear? Are the menus easy to read and find what you want?
Do the restaurant staff mumble or speak clearly?
Do the restaurant staff make you wonder if secretly they hate you and would rather drag you behind a car rather than give you a burger?
Is it clear where to stand and what to do next?
Do they respond in a language you understand and can they understand you?
From this list, we can see a pretty good range of how this works. Maybe the next time you go through a drive-thru at some unnamed restaurant you can evaluate their brand.
Your product may not be fast-food but these principles of evaluation can still be used. Perhaps, in the long-term you can evaluate your own brand? Most people have never been taught to think about it but all people respond to it—positively, negatively or with indifference.
If you want to make your brand an Effective Brand begin to consider how it fits these ideas and be honest in your evaluation. You can't say "Have it your way." and give me something I didn't order, expecting me to be satisfied. Or "Hot, Fresh, and Fast" and it's cold, old, and slow.
One Step Closer,
Sean Stark
Brand Developer
In my last post I laid out the idea of communicating your brands value effectively to your audience through Marketing.
Today, I thought we could get into those avenues or considerations that we can communicate to our audience with by using good marketing strategy.
Consider each of these areas a potential category of opportunity to communicate your brand and depending on the brand itself, some may be more or less engaging to your audience, as determined by your marketing research.
All will probably have at least some impact.
The main considerations of an effective brand are:
- Product
- Environment
- Behavior
- Communication
Have you ever picked up fast-food at your local drive-thru window?
Here is a breakdown of how this could work for a fast-food restaurant.
- Product - The food, drinks, childrens toys, price, etc.
- Environment - The restaurant or even your car
- Behavior - The service at the restaurant
- Communication - Everything that was used to communicate
When you get your food do you expect it warm or hot or cold? If so, was it actually what you expected? Why did you think it should be warm or hot or cold?
Should your food taste good? Or average? Or do you expect it to just be filler? Why do you think that way?
Is the price high or low or mid-range and how does that compare with the food you actually received or expected to receive? Why?
Do your kids choke on the fun meal toys making you pull over to resuscitate them? Does the lead-based paint come off in their mouth? Does it break immediately? Is it even fun? What does that matter?
Is the soda flat? Why do you expect it to be right?
Environment
When you get your food, is the place clean enough to eat at? Are there straws in the dispenser? Are the napkins strewn all over the place?
Is the food something that you can even eat in a car? Is it too messy? Does it require a change in driving habits to effectively eat?
Are the restrooms disgusting? Would you feel confident that everyone who works there has washed their hands?
Do your feet stick to the floor, peeling the actual rubber from your shoes when you try to move?
Why do you have these expectations?
Behavior
Are the people who are taking your order courteous?
Do they get your order correct? Do they listen well enough that you feel confident your order is going to be correct? Why do you think your order should be correct?
When working with them face to face, are they talking on a cell-phone or otherwise distracted? Does that bother you?
If you interact with anyone at the restaurant—even customers—are they polite?
Communication
Is what's expected of you clear? Are the menus easy to read and find what you want?
Do the restaurant staff mumble or speak clearly?
Do the restaurant staff make you wonder if secretly they hate you and would rather drag you behind a car rather than give you a burger?
Is it clear where to stand and what to do next?
Do they respond in a language you understand and can they understand you?
From this list, we can see a pretty good range of how this works. Maybe the next time you go through a drive-thru at some unnamed restaurant you can evaluate their brand.
Your product may not be fast-food but these principles of evaluation can still be used. Perhaps, in the long-term you can evaluate your own brand? Most people have never been taught to think about it but all people respond to it—positively, negatively or with indifference.
If you want to make your brand an Effective Brand begin to consider how it fits these ideas and be honest in your evaluation. You can't say "Have it your way." and give me something I didn't order, expecting me to be satisfied. Or "Hot, Fresh, and Fast" and it's cold, old, and slow.
One Step Closer,
Sean Stark
Brand Developer
Wednesday, August 4, 2010
Brands and Marketing
Previously I posted what I believe is the main point of branding. The big idea. The whole enchilada encapsulated in a single thing. Building trust.
The idea of trust being one of honesty and consistency between what you say your product is, does or will do and what it actually is, does or will do. Easy enough right?
So let's carry that through a bit. Let's say you are a non-profit organization. One that purports to do something good around the world. On some level it doesn't really matter what that is at this point. The assumption is that it could be clean drinking water, or cultural preservation or whatever. Or, let's assume that you own a somewhat successful retail electronics store chain. It doesn't matter. The idea is, you can't tell me you have great products, if they are ultimately not so good.
Even if they don't suck, if you tell me they are great products I will expect great products. If you tell me they are good prices I will expect the prices to be good—I may not worry so much or expect the quality to be good. Figure out what your brand is about then build it.
As you can see, the best brands will consider marketing. Being a brand developer I think the world revolves around branding. Unfortunately, if you develop a good brand, one that is honest and could build trust, it may not ever matter if you don't understand what your audience wants.
Marketing is that piece. Marketing is understanding what your audience wants and delivering it to them in that way. Brand, especially a brand that is conceived in completeness, is a significant element of that.
What does that mean? Well, if you're a good brand developer you'll understand and desire that you have good marketing, specifically good marketing research to know what matters to your audience. With that, your brand can become even more focused and more signfiicant to those who would use or support your product or services.
The idea of trust being one of honesty and consistency between what you say your product is, does or will do and what it actually is, does or will do. Easy enough right?
So let's carry that through a bit. Let's say you are a non-profit organization. One that purports to do something good around the world. On some level it doesn't really matter what that is at this point. The assumption is that it could be clean drinking water, or cultural preservation or whatever. Or, let's assume that you own a somewhat successful retail electronics store chain. It doesn't matter. The idea is, you can't tell me you have great products, if they are ultimately not so good.
Even if they don't suck, if you tell me they are great products I will expect great products. If you tell me they are good prices I will expect the prices to be good—I may not worry so much or expect the quality to be good. Figure out what your brand is about then build it.
As you can see, the best brands will consider marketing. Being a brand developer I think the world revolves around branding. Unfortunately, if you develop a good brand, one that is honest and could build trust, it may not ever matter if you don't understand what your audience wants.
Marketing is that piece. Marketing is understanding what your audience wants and delivering it to them in that way. Brand, especially a brand that is conceived in completeness, is a significant element of that.
What does that mean? Well, if you're a good brand developer you'll understand and desire that you have good marketing, specifically good marketing research to know what matters to your audience. With that, your brand can become even more focused and more signfiicant to those who would use or support your product or services.
One Step Closer,
Sean Stark
Brand Developer
Friday, July 30, 2010
What is Branding?
It seems that a blog of this nature should probably start off with a definition of what branding is in order to establish the basis for the conversation.
In my experience, most people look at branding as being about appearances primarily.
That is only partially true. It is absolutely one of the components of branding but it is by no means the totality of what is encompassed by the word branding.
As a concept, branding is the method or methods we use to communicate our "message," to an audience with the end result of building their trust.
For that to happen ALL forms of communication or methods need to be coherent or communicate the same way, with the same messages, consistent with whatever product or idea you are offerring.
Things you should ask about your branding:
Is your brand trustworthy?
- If I believe in you, or your product, or your idea—is that going to be a positive or a negative experience for me?
Is your brand consistent from message to message to product or idea?
- Likewise, another way to ask that question is "does the image I present, or my product, or my company, match with the quality or value of the product?"
If the answer is No to either of these then you need to go back to the drawing board and get everything aligned. This may mean that you have to cut some ideas, products, and even people free.
If the answer is Yes you're one step closer to building a successful brand.
One Step Closer,
Sean Stark
Brand Developer
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